Wanted: High quality Voice Mail Recording system

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Wanted: High quality Voice Mail Recording system

Post by Fran3 » Tue Jan 19, 2016 9:12 am

We are looking for a way to have listeners call the listener line and leave comments for possible later broadcast. The inexpensive digital recorders we have found have no audio in or out and fail to provide the audio quality we would like to have and the two PC based Answering Systems (EzVoice and IVM) both have issues.

The whole story is below but the question is... do any of you know of a way to have an auto answering system/machine which allows a production room produced OGM to be copied into it... and allows us to acquire the callers messages in good quality audio..

Dual Cassette System:

Years back we used a dual cassette tape answering machines to answer Listener Lines and record the callers comments on various topics for possible broadcast.

One cassette had the outgoing message which we produced on a PC as a .wav file then copied to the cassette... that gave us better quality than simply dictating into the telephone answering machine.

On the second cassette (the one that reordered the listeners calls) we would take it into the production room and put it in a decent cassette player connected to the audio mixing console and dub that into a .wav file in the PC.

All in all it sounded OK on air.

Today's Digital Answering Machines:

Experimenting today we have had difficulty getting the same quality recordings... The inexpensive digital answering machines we have found have no audio in and no audio out jacks. This results in having to dictate into the machine for the OGM... and it sounds lousy. Then we opened up the unit and took audio directly off the speaker to a line with a connector on the end that would plug in to our audio mixer... still lousy quality.

PC Based Answering Machines:

We tried two PC based answering machines... EzVoice and IVM. EzVoice will not allow two instances to run at the same time on the same machine so it requires two PC's in order to be able to answer two lines. IVM consistently has "clicks" in the audio and we have been unable to filter them out in our digital audio software. We have tried to contact each vendor but no response.

Phone Company Solution:

We use a local broadband "wireless" vendor for internet and phones as the studios are remote and no high speed cable or ATT service is available.

The wireless vendor offers voice mail recording and forwarding to an email so that it could be downloaded but it seems unreliable.

Magic Jack Solution:

Finally we bought a Magic Jack and call forwarded the Listener Line to it... and it emails a .WAV file to us... quality is OK but we would like to have better.

The Question:

So, if any of you know of a good system for auto answering listener calls, providing them a professionally produced Out Going Message, and then recording their calls in a quality decent enough for rebroadcast... please let me know.

Thanks for any help.

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Deep Thought
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Re: Wanted: High quality Voice Mail Recording system

Post by Deep Thought » Tue Jan 19, 2016 12:32 pm

Why not just use something like Google Voice? The audio quality is about as good as you are going to get from a phone line and administration is a breeze.
Mark Mueller • Mueller Broadcast Design • La Grange, IL • http://www.muellerbroadcastdesign.com

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Re: Wanted: High quality Voice Mail Recording system

Post by dbuckley » Tue Jan 19, 2016 5:07 pm

Getting decent audio over telephone circuits is hard, but..... In the same way that Audio Science cards are 'the business" for radio playout, Dialogic cards are the best regarded cards for phone interfacing on a PC. Then a bit of software to do the actual recording. I'd recommend you have a look at VoiceGuide [website], as although not free, their software is good value, and with a couple of hours of playing you'll have just what you want. And you can have many lines on a PC, just need the right Dialogic cards.

if you have a digital or VoIP PABX you might be able to get a better result than just using POTS lines. if you can do VoIP with HD voice,m should be able to get much better quality than standard phone lines, for folks with compatible devices, like smartphones.

You can try the VG software for free, and many old modems have a voice mode that you can try it with, that old sportster modem in the back of the cupboard will probably do, but the voice quality of a voice modem is nothing like as good as a Dialogic card.

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Re: Wanted: High quality Voice Mail Recording system

Post by JFM » Thu Feb 04, 2016 3:59 am

Deep Thought wrote:Why not just use something like Google Voice? The audio quality is about as good as you are going to get from a phone line and administration is a breeze.
This is a good option. They call, leave a message, Google sends you a link to listen, you can then view the source and download it.

Twilio.com also has something similar.

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