PPM Monitor

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NECRAT
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PPM Monitor

Post by NECRAT » Tue Aug 27, 2019 6:20 pm

So our Nielsen PPM monitor at the college did not like being unplugged and moved from rack to rack. It's now stuck in a boot loop.
I know very little about this box or the PPM encoders (which are both missing their keys). Is this box owned by Nielsen?
Do I contact them on it or do I need to contact someone else?

I know years ago for the TV side, I used to deal with Frank Brunner out of Nielsen in Florida, but not sure if he also deals radio or even still is a contact there.

Halp.
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RGORJANCE
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Re: PPM Monitor

Post by RGORJANCE » Wed Aug 28, 2019 6:10 am

Try contacting Keith at Arbitron 667-786-4572. Nice guy, great to work with....he should be able to help.

Fossil

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RGORJANCE
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Re: PPM Monitor

Post by RGORJANCE » Wed Aug 28, 2019 7:50 am

Another senior moment......get the serial number off the rear of the encoder, along with the model number. That will help speed up the process of determining if it is theirs, or yours.

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NECRAT
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Re: PPM Monitor

Post by NECRAT » Wed Aug 28, 2019 7:08 pm

RGORJANCE wrote:
Wed Aug 28, 2019 7:50 am
Another senior moment......get the serial number off the rear of the encoder, along with the model number. That will help speed up the process of determining if it is theirs, or yours.

Fossil
Oh I had already planned that. Everyone wants that info when you call. I appreciate your help, and will let you know.

:mrgreen:
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Nathaniel Steele
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Re: PPM Monitor

Post by Nathaniel Steele » Fri Aug 30, 2019 9:03 am

not sure about the monitor, but for encoders I got this gem from someone at nielsen when ours was giving an error at bootup (after a Storm induced power outage)

"Fatal Errors will often recover if both front panel buttons are pushed and released while the encoder is in bypass." youd need to find the keys...I doubt they are unique to each unit, so if nielsen cant help you I bet someone has an extra key somewhwere.

NECRAT
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Re: PPM Monitor

Post by NECRAT » Tue Sep 03, 2019 4:15 pm

RGORJANCE wrote:
Wed Aug 28, 2019 6:10 am
Try contacting Keith at Arbitron 667-786-4572. Nice guy, great to work with....he should be able to help.

Fossil
Thanks Fossil. As always, you "da man". Keith is sending us a replacement unit.
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RGORJANCE
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Re: PPM Monitor

Post by RGORJANCE » Wed Sep 04, 2019 5:04 am

Always tell them "Groucho sent you".

Glad to hear problem solved. Today I'm doing my "Horace Greely" imitation, except I ain't young no more!

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Dale H. Cook
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Re: PPM Monitor

Post by Dale H. Cook » Wed Sep 04, 2019 6:20 am

As one who works in a non-metered market, I have to (jokingly) ask, is the PPM hardware violet in color? Ever since the first discussions of it I've thought of PPM as the Purple People Meter.
Dale H. Cook, Contract Engineer, Roanoke/Lynchburg, VA
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TPT
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Re: PPM Monitor

Post by TPT » Wed Sep 04, 2019 12:57 pm

One eyed, one horn flying purple people (meter):

https://www.youtube.com/watch?v=3nEeoXS18Ww

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